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Life Cycle Refresh (LCR)

Overview 
Life Cycle Refresh (LCR) is an annual project to ensure a proactive approach to replacing aging desktop and laptop computers used by USC Upstate faculty and staff. The primary goal of this project is to ensure faculty and staff have the appropriate computer hardware to support academic scholarship and achievement, as well as increase productivity and efficiency while supporting the USC Upstate community. LCR aims for a regular refresh cycle of 25 percent of the computers annually to ensure that all LCR eligible computers are on a four year refresh cycle.


 

Features: (Why should I use this?) 

  • ITS managed computers are on a four-year life cycle
  • ITS will replace 25 percent of its managed computers annually   
  • Laptops will be refreshed in the spring and the desktops will be refreshed each summer
  • Faster hardware repairs due to standardization of desktop/laptop units

 

Available To: (Who can use it?)

  • All computers that are purchased by ITS will automatically be part of the four year LCR.
  • Institutional standard computers that are purchased for full-time faculty or staff members will be included. You must go through the Help Desk to purchase computers originally.
  • Computers for adjunct faculty or part-time staff will be replaced on a case-by-case basis.
  • Computers purchased with grant funding will not be eligible for this program 

 

The following ITS-managed computer models are being considered for replacement during the following years.

2014
Laptop 
(Spring: Jan. 20th-May 16th
Desktop 
(Summer)
 
Elitebook 2740P Optiplex 760 
Elitebook 2740P  
Latitude E6410 
Select Mac's 
2015
Laptop (Spring)Desktop (Summer)
Elitebook 2760p Optiplex 780
Latitude E6420 
Latitude E6510 
Latitude E6520  
Precision M4500 
Select Mac's  

NOTE: Mac’s - Check your serial number at the Apple Warranty website to estimate your replacement year. Calculate four years from the purchase date.


 

Rates (Do I need to pay to use it?)
LCR is a FREE service for all ITS-managed and eligible computers 


How does the process work? 
Annually, ITS will review all computers that are eligible for Life Cycle Refresh based on the date the computer was purchased. Eligibility is no longer tied to a department wide refresh but is tied to the specific computer date. This new process considers department personnel changes, a wide range in deployment dates within a department and better meets the needs of the Help Desk.

ITS will deploy laptops during the spring semester and will deploy desktop computers during the summer. These time frames were decided under careful consideration. Each employee who is scheduled to receive a new computer will be notified in advance and will have ample time to visit the Help Desk to have their computer exchanged.


What about my data and software?     
ITS will be copying all users' work-related files, Outlook profile and autocomplete, settings and other various data on their computer. The Help Desk reserves the right to refuse to copy any personal files. In this case, the Help Desk will allow the employee to transfer their data on their own, provided it is not illegal content.

ITS will install all University-owned software where you hold a valid license key. The standard software includes Microsoft Office, Internet Explorer, Echo360, antiVirus software, Juniper VPN, FireFox, IMS, CMS, Adobe Reader, VMWare and MS Communicator. For all other software, you or your department admin will need to present a valid license key prior to the installation of that software title.

For more information and questions please see the FAQ


 

How do I get started?      
The Help Desk will contact you with information regarding replacement when your laptop has reached the end of its life. You can also look on the chart above to determine the anticipated refresh year and cycle.

 

  1. You should then email helpdesk@uscupstate.edu to schedule an appointment to come into the office to exchange their computer. (We ask that users come to the Help Desk to exchange their laptop during the upgrade because we have tools and resources available here that will allow our technicians to quickly and accurately copy your data.)

  2. You’ll need to bring your current laptop (identified in the original email to you informing you of the refresh) and power cord. Without these two items we will not give you the new computer.

  3. The Help Desk will answer your questions about the process and ensure you understand the University's Data Transfer Policy and the Software Installation Policy.

  4. The Help Desk will have you log into the New and the Old computers to ensure we have access to copy your data.

  5. At this point we will offer you a loaner laptop so you do not have to wait in the office for your data to transfer.

  6. A technician will call you once your data has been transferred.

  7. When you return, at your convenience, we will have you log into your new computer to answer any questions and make sure you can get on the wireless and everything is working appropriately.

  8. You’ll then sign the User Computer Agreement form (see a copy here) before leaving with your new computer.

 


 

Policies      

Help Desk
client support
864-503-5257 
Remote Assistance
Report issues through email
  at helpdesk@uscupstate.edu

Walk-In Hours of Operation

Monday thru Friday
8 a.m. -
5:00 p.m.

Contact Us
USC Upstate
Information Technology & Services
800 University Way
Spartanburg, SC 29303
Phone: 864-503-5257
Fax: 864-503-5065
Faculty/Staff Directory