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Overview Life Cycle Refresh (LCR) is an annual project to ensure a proactive approach to replacing aging desktop and laptop computers used by USC Upstate faculty and staff. The primary goal of this project is to ensure faculty and staff have the appropriate computer hardware to support academic scholarship and achievement, as well as increase productivity and efficiency while supporting the USC Upstate community. LCR aims for a regular refresh cycle of 25 percent of the computers annually to ensure that all LCR eligible computers are on a four year refresh cycle.
Features: (Why should I use this?)
Available To: (Who can use it?)
The following ITS-managed computer models are being considered for replacement during the following years.
NOTE: Mac’s - Check your serial number at the Apple Warranty website to estimate your replacement year. Calculate four years from the purchase date.
Rates (Do I need to pay to use it?)LCR is a FREE service for all ITS-managed and eligible computers
How does the process work? Annually, ITS will review all computers that are eligible for Life Cycle Refresh based on the date the computer was purchased. Eligibility is no longer tied to a department wide refresh but is tied to the specific computer date. This new process considers department personnel changes, a wide range in deployment dates within a department and better meets the needs of the Help Desk.
ITS will deploy laptops during the spring semester and will deploy desktop computers during the summer. These time frames were decided under careful consideration. Each employee who is scheduled to receive a new computer will be notified in advance and will have ample time to visit the Help Desk to have their computer exchanged.
What about my data and software? ITS will be copying all users' work-related files, Outlook profile and autocomplete, settings and other various data on their computer. The Help Desk reserves the right to refuse to copy any personal files. In this case, the Help Desk will allow the employee to transfer their data on their own, provided it is not illegal content.
ITS will install all University-owned software where you hold a valid license key. The standard software includes Microsoft Office, Internet Explorer, Echo360, antiVirus software, Juniper VPN, FireFox, IMS, CMS, Adobe Reader, VMWare and MS Communicator. For all other software, you or your department admin will need to present a valid license key prior to the installation of that software title.
For more information and questions please see the FAQ.
How do I get started? The Help Desk will contact you with information regarding replacement when your laptop has reached the end of its life. You can also look on the chart above to determine the anticipated refresh year and cycle.
Help Desk 864-503-5257 Remote AssistanceReport issues through email at email@example.comWalk-In Hours of OperationMonday thru Friday8 a.m. - 5:00 p.m.
Contact UsUSC UpstateInformation Technology & Services800 University WaySpartanburg, SC 29303Phone: 864-503-5257Fax: 864-503-5065Faculty/Staff Directory
The University of South Carolina Upstate is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and masters degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia, 30033 or call 404-679-4500 for questions about the accreditation of USC Upstate. Comments or Complaints?