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Patient Rights and Responsibilities

As a patient, it is important you understand both your rights and responsibilities in order to fully participate in the health care process.

Your Rights

  • To be treated with respect, dignity and consideration of your values and beliefs.
  • To receive the best care available for your condition regardless of race, age, gender, religion, sexual orientation, national or ethnic origin, disability or any other status protected by law.
  • To be provided with appropriate privacy measures.
    • To receive confidential treatment of all communication and records relating to your care, and to approve or refuse the release of such information, except where release is required by law.
      • To know who is responsible for providing treatment and to request a second opinion or to change providers.
      • To obtain from your provider, to the degree known, information concerning your evaluation, diagnosis, treatment and prognosis.
      • To be fully informed about a treatment or procedure and the expected outcome before it is performed.
      • To be informed about the outcome of your health care, including any unanticipated outcomes.
      • To have your pain assessed, treated and managed appropriately.
      • To fully participate in decisions involving your health care and in resolving conflicts about your care decisions.
      • To refuse care, treatment or services in accordance with law and regulation and to be informed of the medical consequences of such actions.
      • To refuse participation in research studies.
      • To receive sensitive care and information about living wills or medical power of attorney and to receive assistance in formulating advance directives.
      • You have the right to know and understand the charges for your care and their meaning.
      • To understand how express a complaint, compliment or suggestion to Student Health Services. 

      Your Responsibilities 

      In addition to your responsibilities under the USC Upstate Code of Student Behavior: 

      • To provide, to the best of your ability, an accurate and complete medical history and pertinent medical records needed to assure proper evaluation and treatment. This includes all current prescription medications, over-the-counter products, herbal and dietary supplements and any allergies or sensitivities.
      • To clearly communicate your personal health care goals and ask questions to ensure a clear understanding of your condition and treatment plan.
      • To follow a mutually agreed upon treatment plan as a fully empowered team member.
      • To communicate with your health care provider if your condition worsens or does not follow the expected course.
      • To promptly respond to communication from your health care team as needed.
      • To notify your health care team when you utilize any other health system, such as the emergency department or self-referral to a specialist.
      • To inform your health care provider of any living wills, power of attorney or directives that may affect your care.
      • To be respectful and considerate of other patients, staff and facilities.
      • To be on time for appointments and promptly notify Student Health Services when you are unable to keep them.
      • To fulfill financial obligations for your care in a timely manner.
      • To be familiar with your health insurance coverage and provide information necessary for appropriate referral if needed. 

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        USC Upstate Health Services
        995 University Way
        Spartanburg, SC 29303
        Phone: (864) 503-5191 
        Fax: (864) 503-5099

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