Keep On Learning

While you may be worried about switching to all online for your classes, we want to let you know we are here for you.  For many of your instructors, this may be their first time teaching online too! This can be a challenge for everyone. Therefore, it is important that we work together and be patient with one another.  This page has answers to common questions.  If you don’t find your answer here, or if something is making it difficult to Keep on Learning, let us know using this Keep on Learning form. 

This page is meant to act as a simple index of useful services and technologies that will be important to students in the event that remote learning is required. Each link provides information about the service or program and information on getting started. 


 

General Tips on Getting Started and Organized
  1. Check your email and login to Blackboard frequently.
  2. Read directions and assignments carefully.
  3. Look for an updated syllabus.
  4. Check the folders for new content. Remember each class may be set up differently- just like each class is different.
  5. Let your professor know about problems with the technology (and then give them a chance to respond).
  6. Manage your time- Designate time for classes and separate time for homework, just as you did for F2F classes.  For class time, login to Blackboard just like you would attend a class session. Do this several times a week and use this time to read assignments, review PowerPoints, watch videos, and listen to lectures. Use the homework time to answer discussion board questions, write essays, work practice problems, etc.  View the Blackboard Calendar tutorial
  7. Create a to-do list for each class with a due date for each item- this will keep you from forgetting an important assignment.
  8. Read class materials, textbooks, and supplemental materials with a purpose. Try the SQR3 reading method to deepen your understanding of course concepts.  Survey the chapter or section, create questions as you read and turn section headers into questions, read for understanding, record notes as you read, and review what you read. 
  9. Use active learning strategies to learn the materials.  For example, test yourself, do practice quizzes, use flashcards.

Most importantly, use your resources. The school is not closed!  We are here to help and want you to succeed.  Don’t give up or withdraw from a class without reaching out for help first.

Staying in Touch

How do I email classmates or instructors from within Blackboard?

Blackboard email guide

How do I find my advisor or my instructors?

Log into Starfish.  Click the three white lines in the top left corner.  Click on My Success Network for a listing of your assigned academic advisor, your current semester faculty/instructors, and links to important student services and web sites. Make an appointment with a person in your Success Network by clicking the down arrow to the right of their name. 

Help With Learning

Math Tutoring Lab

Students will need to create a (free) Discord account to access tutoring. Discord has free text and video chat for individuals or groups, and the ability to screenshare for virtual whiteboards. The mathematics tutoring lab can be accessed by following this link: https://discord.gg/eVNjRcP.

The schedule will be updated online, but currently tutors will be available:

  • Monday 10:00am-6:00pm
  • Tuesday 10:00am-1:00pm
  • Wednesday 10:00am-6:00pm
  • Thursday 10:00am-6:00pm
  • Friday 10:00am-6:00pm

Computer Science Tutoring

Students will need to create a (free) Discord account to access tutoring. Discord has free text and video chat for individuals or groups, and the ability to screenshare for virtual whiteboards. The computer science tutoring lab can be accessed by following this link: https://discord.gg/pk7bZzd.

The schedule will be updated online, but currently tutors will be available:

  • Monday 9:00am-5:00pm
  • Tuesday 12:00pm-3:00pm
  • Wednesday 9:00am-5:00pm
  • Thursday 12:00pm-3:00pm
  • Friday 9:00am-5:00pm

Writing Center

Contact Director Brock Adams  to make an appointment. He will be in touch to arrange a meeting via Blackboard Collaborate Ultra.

Tutoring for Other Topics

The Student Success Center offers F2F and virtual tutoring and Supplemental Instruction services.

After you have scheduled an appointment, your tutor or Jana Gordon will contact you by email with instructions. Make sure to check your Upstate email for appointment information and updates.

If you have any questions about tutoring, email Jana Gordon

Learning Technologies and Technical Support

Blackboard

Go to  Blackboard 

Blackboard is an online course delivery system where your instructors may post announcements, course syllabi, assignments or other information. Essentially, it is a mobile classroom that is accessible any where you have an Internet connection. Additional help with Blackboard can be found on the Upstate Online Student Resources page.

Blackboard Tips:

Join a collaborate session. 


Email

Go to  Email

You can access email in Microsoft Office 365 by using Microsoft Outlook Web App, a web-based version of Microsoft Outlook. Outlook Web App gives you access to your Microsoft Exchange mailbox from any computer connected to the web.


Office 365

Go to Office 365

Word, Excel, Powerpoint & more! Free anytime, anywhere, any device access. Update files or take notes from any device


Spartan Greensky

Go to  Spartan Greensky 

Spartan Greensky is an initiative of USC Upstate to provide anywhere, anytime access to USC Upstate email, files and course-required software for all students, faculty, and staff. With Spartan GreenSky users can access any of these services via any computer or wireless device with Internet access, including access to nearly all computer labs and specialized software previously only available in specific computer labs.


Technical Support

IT Helpdesk

IT FAQ

Internet Access
  1. The library’s 24/7 computer lab is still open.  If you’re in town and can get to campus you can work here as long as you maintain social distancing guidelines.
  2. All of the public schools have configured their WiFi so that you can sit in your car in the parking lot and use their wifi.  They’ve removed any password restrictions.
  3. Some WiFi carriers are offering deals.  Below in green is a list of wifi resources our IT department has compiled.  If you contact one of these companies, be sure to read the fine print carefully.  Some levels of service are free, but they will charge you if you order something faster.  Others are free for two months and then you’ll have to pay if you don’t cancel.  Please make sure that you can cancel at anytime before you sign anything.
  4. You might be able to locate a hotspot near your house.  Look for maps like these:
    1. Charter WiFi Map
    2. ed.sc.gov WiFi Map

List of Internet Service Providers

Here is a collection of Internet Service Providers (ISPs) in SC.  The list may not be complete, but it is our best effort in providing a list of providers. 

Important Information About the List of ISPs:

  • The student is responsible for contacting the Internet service provider.
  • These offers are in no way affiliated with USC Upstate Division of IT.
  • Caution should be used when signing up for any of these services to assure the service can be cancelled at the end of the quarantine term.

List of ISPs in SC:

  • AT&T: two months of free service to new access customers who order by April 30, 2020. It will then be five dollars a month or 10 dollars a month after the free two months, depending on speed. The company said it will expand eligibility for households participating in National School Lunch Program/Head start
  • Charter/Spectrum: Free internet for 60 days for families without an existing Spectrum subscription, call 844-488-8395
  • Chesne Communications: call 864-461-2211
  • Comporium: Call 888-403-2667, if in the Midlands call 800-258-7978
  • FTC: 888-218-5050 and press '4' when prompted, visit FTC.net and begin a chat session by clicking on the bottom right of the screen, text 843-382-8398, email contact@ftc.net
  • Hagray: visit Hargray.com/freeinternet, or call 877-427-4729
  • Home Telecom: visit HomeSC.com/Connect, or call 888-746-4482
  • PRTC: Walterboro customers call 843-538-2020, or St. George customers call 843-931-1212
  • PRTC (Piedmont): call 864-682-3131
  • TruVista: call 800-768-1212
  • WCTEL: call 864-446-2111, visit wctel.com/covid-19/
  • Xfinity/Comcast: details on free hotspots at wifi.xfinity.com
Designated Spaces for Virtual Class Viewing and Study

The following spaces have been reserved for virtual class viewing and study.

Designated Spaces for Virtual Class Viewing and Study

 Building

 Room

Arts and Sciences Building CASB 103
Johnson College of Business and Economics GEORGE 180
Health Education Comples HEC 2121, HEC 2122
GB Hodge Center HODGE 256
Humanities and Performing Arts Center HPAC 233
Library LIBR 250
Magnolia House MAGH 23
Media Center MEDIA 220
Smith Science Building Smith 205
University Readiness Center URC 247