Division of Information Technology

IT Services

Remote Support
Remote support connection

Spartan GreenSky
Access USC Upstate classrooms and labs from anywhere.

Student FAQ
Answers to common technology questions.

Online Security
Get tips on keeping safe online and protecting personal data.

Network ID Request Form

Top Support Issues

Reset email password
  1. Getting Connected (common login issues)
  2. How to login to email
  3. How to install Spartan GreenSky
  4. How to connect to the wireless
  5. How to reclaim your Self Service account and set up Multifactor Authentication
  6. How to print wirelessly
  7. What are the recommended laptops?
  8. How to reset Blackboard Password
  9. How to access email on a mobile device
  10. How to install Office for free
  • Phone and Email

    Spartanburg Help Desk: 864-503-5257
    Greenville Help Desk: 864-552-4269

    Email: helpdesk@uscupstate.edu Skype 

  • During the semester:

    Walk-in support

    • Monday - Thursday, 8 a.m. to 10 p.m.
    • Friday, 8 a.m. to 5 p.m.

    Phone and email support

    • Monday - Thursday, 8 a.m. to 10 p.m.
    • Friday, 8 a.m. to 5 p.m. Sunday 5 p.m. to 10 p.m.
    • Outside of these times you can still email the Help Desk and we will respond as soon as possible.

    During the summer and other breaks:

    Walk-in support

    • Monday - Friday, 8 a.m. to 5 p.m.

    Phone and email support

    • Monday - Friday, 8 a.m. to 5 p.m.

    LOCATIONS

    • On the Spartanburg campus, the Help Desk can be found on the first floor of the John C. Stockwell Administration Building, Suite 109
    • On the Greenville Campus, the ITS Help Desk technician can be found in the Library Room 141G Monday and Wednesday 9 a.m. to 6 p.m. (subject to change, so it's best to call ahead) - 864-552-4269 (Greenville Campus).