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USC Upstate Phone System

USC Upstate provide a phone system with a range of features including voice mail and conferencing using a range of Cisco model phones to suit your department's needs.

Features: (Why should I use this?)

  • Receive voice mail straight to your email when out of the office
  • Caller ID
  • Create your own address book and speed dials
  • Make conference calls
  • Record your own out of office message

Available To: (Who can use it?)

  • All Faculty and Staff. However, adjunct faculty cannot have their name added to their phone.

Rates: (Do I need to pay to use it?)

This basic phone service is free to any new position in a department. However, there may be extra costs associated with upgrading Cisco models and making long distance calls.

Requirements for Use: (What do I need to use it?)

  • An active network port
  • Cisco model phone
  • Pin code for accessing voice mail and other functions on phone

How Do I Get Started

If you do not already have a phone in the office, your department will have to request one. If this is for a new position than a basic phone model will be provided at no cost. If this is an extra phone or not for a fulltime employee, then there will be a charge to the department. The following models are available (line and voicemail is included in cost):

  • Standard model (approx. cost $600)
  • Wireless Phone
  • Conference Phone

Instructions for setting up voicemail can be found below. You can dial any number on campus through the four digit extension. If you require assistance contact the Help Desk at 5257.

Support Tutorials and Troubleshooting: (I need help)

Phone Policies:

Help Desk
client support
Remote Assistance
Report issues through email
at helpdesk@uscupstate.edu

Hours of Operation

Monday - Thursday
8:00 a.m. - 10:00 p.m.

8:00 a.m. - 5:00 p.m.


Phone Support: 
5:00 p.m. - 10:00 p.m.

Contact Us
USC Upstate
Information Technology & Services
800 University Way
Spartanburg, SC 29303
Phone: 864-503-5257
Fax: 864-503-5065
Faculty/Staff Directory