800 University WaySpartanburg, SC 293031-864-503-5000
Questions about BlackboardQuestions about Computer RepairQuestions about Computer RequirementsQuestions about EmailQusetions about Self Service CarolinaQuestions about Purchasing Software
Enter the address blackboard.sc.edu into your Web browser. At the login page, enter your USC network username and password.
Your Blackboard username can be found by going to my.sc.edu/apps/usernameand logging in using your VIP ID and password. Your USC network username found on the next page is used for accessing Blackboard.
Your Blackboard password is not viewable from any page, but can be reset on the same page that you found your Blackboard username. Go to my.sc.edu/apps/username and log in using your VIP ID and password. Click on "manage password." Create a password, making sure to follow
the requirements. Click on "set password." You should now be able to
login to Blackboard with this new password.
Try resetting your Blackboard password. Blackboard passwords expire every 6 months. This can happen overnight and without warning.
If you just registered for the class, wait 24 hours. It takes about a day for classes to appear in Blackboard after registering for them. If it has been longer than 24 hours and your class is still not there, contact the USC Help Desk at 803-777-1800.
Contact the USC Help Desk at 803-777-1800. One or more entries in your student records are not matching. Generally this is due to a simple input error and can be corrected easily.
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Our warranty service agreement prevents us from working on any computers other than the University’s recommended laptops.By focusing our support service to a single platform, we will be able to drastically reduce repair time, which reduces the amount of time you are without your computer.
There are a number of local repair shops that you can take your computer to. The Spartanburg Yellow Pages has more than two dozen computer repair facilities listed.
Help Desk staff cannot do or discuss non-University related work during office hours. ITS cannot endorse a particular company or repair person.
We can perform diagnostics to determine the problem with the computer; however, if it is a hardware or operating system issue we will not be able to repair it.
We cannot give an exact estimate of repair times, but it is our goal to return laptops within three business days. Hardware repairs take a minimum of two business days to complete. Software repairs vary in time, but generally do not take more than three business days.
No, there is no charge for laptop repairs.
First and foremost, we do not backup any student’s data in an effort to preserve privacy. There is also a potential for legal recourse should personal documents or photos be seen by anyone other than their owner. Second, repair times are drastically reduced if we do not have to backup data from a laptop. The time it takes us to repair a computer can more than double if we are concerned with copying all of your personal files from the computer first. We may backup personal data in certain instances if the student is unable to do it and we have space to store all the data. This will be decided on a case-by-case basis.
If you get your laptop back and are missing a program or two, but not everything, then odds are those programs were causing the problems with your laptop. Any application found to be spyware or a virus will be removed to complete repairs. As a rule of thumb, Help Desk technicians will remove any peer-to-peer programs found on a laptop (ie: Limewire, Bearshare, Bittorrent, etc.).
A full system restore was run on your laptop. This is done if your hard drive is replaced, or if your laptop’s performance has not improved after being run through our diagnostic and repair tools. This is often done if there are too many spyware applications and/or viruses found on the laptop to clean successfully.
No, students are not required to own a computer to attend USC Upstate. While it is certainly more convenient to have your own computer while here, it is important to note there are over 400 computers in labs across the campus for students to use.
USC Upstate has a line of recommended Dell laptops that you can find more information about by clicking here. While it is not required to purchase one of these laptops, the ITS Help Desk will only repair these recommended laptops.
E-mail addresses use the format email@example.com. You will be sent a letter after being accepted to Upstate with your email address.
In order to login to your University e-mail for the first time, you will have to create your password. Passwords can be created and reset at the password reset site found here.
Students who are unable to login to their USC Upstate account can reset their password at the password reset site found here. If you know your correct USC Upstate password and would just like to change it, you can follow the directions below.From campus:Login at any computer lab found across campus with your current USC Upstate username and password. After logging in, press control, alt and delete simultaneously. Next, choose the change password option on the window that appears. Follow the directions on the screen to change your login password. From off campus:From home or on campus, go to mail.office365.com and enter your Upstate login information. On the account summary page that appears, choose the change your password option and follow the instructions.
From any web browser, visit outlook.com/email.uscupstate.edu . If you previously logged in at login.live.com, this will no longer work for your Upstate email as we have transitioned to Office 365.
Go to my.sc.edu/vipid/ in your web browser. Click on "I am a new user who has never used my VIP ID and need to establish my password." Fill out the required information and click "continue." Create your password (following the restrictions) and security questions. You should then be able to login with your VIP ID number and newly created password.
Go to my.sc.edu/vipid/ in your web browser. Click on "I can't remember my VIP ID password." Fill out the required information and security questions you set when you first created the account. Then, create a new password.
Your VIP ID is the eight-digit number you received with your welcome packet. If you do not remember your VIP ID you will have to contact the Admissions Office.
Yes, the University offers the latest version of Microsoft Office for PC and Mac free of charge through your Office 365 account. Click here for more information.
Windows 10 is a free upgrade for PCs running Windows 7 or later. If you have a PC with Windows XP or no OS installed, you can purchase Windows 10 at a significant discount through SSC .
Go to SSC. Under personal, click "purchase computer software." Software must be purchased using the CarolinaCard.
The University of South Carolina Upstate is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and masters degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia, 30033 or call 404-679-4500 for questions about the accreditation of USC Upstate. Comments or Complaints?