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ITS Services

Spartan GreenSky

Access USC Upstate classrooms and labs from anywhere!

Knowledge Base Articles

Find articles on how to use USC Upstate technology. You will need to sign in with your USC Upstate username and password

Student FAQ

Answers to common technology questions

Remote Support

LogMeIn Rescue support connection 

Online Security

Get tips on keeping safe online and protecting personal data

Network ID Request Form

Top Support Issues

(if prompted login with USC Upstate username and password)
  1. Getting Connected (common login issues)
  2. How to reset USC Upstate password
  3. What software is available in labs?
  4. How to connect to the wireless
  5. How to set up Multifactor Authentication
  6. How to print on campus
  7. What are the recommended laptops?
  8. What free or discount software is available?
  9. How to access email on a mobile device
  10. How to login to email

  • Phone and Email

    Spartanburg Help Desk: 864-503-5257
    Greenville Help Desk: 864-552-4269

    Email: helpdesk@uscupstate.edu Skype

  • During the semester:

    Walk-in support

    • Monday - Thursday, 8:00 a.m. to 10:00 p.m.
    • Friday, 8:00 a.m. to 5:00 p.m.

    Phone and email support

    • Monday - Thursday, 8:00 a.m. to 10:00 p.m.
    • Friday, 8:00 a.m. to 5:00 p.m. Sunday 5:00 p.m. to 10:00 p.m.
    • Outside of these times you can still email the Help Desk and we will respond as soon as possible.

    During the summer and other breaks:

    Walk-in support

    • Monday - Friday, 8:00 a.m. to 5:00 p.m.

    Phone and email support

    • Monday - Friday, 8:00 a.m. to 5:00 p.m.

    LOCATIONS

    • On the Spartanburg campus, the Help Desk can be found on the first floor of the John C. Stockwell Administration Building, Suite 109
    • On the Greenville Campus, the ITS Help Desk technician can be found in the Library Room 141G Monday and Wednesday 9 a.m. to 6 p.m. (subject to change, so it's best to call ahead) - (864) 552-4269 (Greenville Campus).