800 University WaySpartanburg, SC 293031-864-503-5000
The Employee Assistance Program, commonly referred to as EAP, was developed as a way for the university to support our employees through times of need. For example, some faculty or staff may need help dealing with an unexpected crisis such as a death or injury, while others need assistance transitioning into retirement.
Employees have access to counselors 24 hours a day, 365 days a year by calling 1-800-633-3353 or 704-529-1428, or through unlimited website access at mygroup.com (Username: USC/Password: guest).
Assessment and Counseling
When employees and family members call the EAP, they are offered a face-to-face counseling session in which a thorough assessment can be conducted by a licensed, experienced clinician in their area. Reasons to use the EAP include: marital difficulties, parenting, stress, depression, work-related concerns, alcohol and drug use/abuse, grief and loss, or preventative.
Counseling appointments can be conducted on the phone or face-to-face, covering the following areas:
Legal Access Services
Education and Training
As part of our EAP and Work-Life Services, Mygroup.com offers 17 online training programs that are available 24/7 and include certificates of completion.
Additional monthly online seminars are offered live during the month and then archived at mygroup.com. The seminars address a different personal development topic each month.
EAP core training can be presented onsite for personal or professional development. Topics include:
Except for fees associated with the purchase of legal documents, the EAP provides up to four counseling sessions per person per issue per year at no cost to university faculty, staff and eligible family members.
All EAP benefits are as confidential as the law allows. The university has no need or desire to know who uses these services, nor will anyone have access to any information without our consent. The only exceptions are when someone's safety is in question. The university's EAP provider, McLaughlin Young Group (MyGroup), does submit statistical reports to the university, but no names or identifying information are ever included in these reports.
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Contact UsOffice of Employee Relations and Equal OpportunityUSC Upstate800 University WayAdministration Building, Rm 310Phone: 864-503-5344Faculty & Staff Directory
The University of South Carolina Upstate is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and masters degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia, 30033 or call 404-679-4500 for questions about the accreditation of USC Upstate. Comments or Complaints?