Comprehensive Standard 3.9.3

The institution employs qualified personnel to ensure the quality and effectiveness of its student affairs programs. (Qualified staff)

Judgement: Compliant

Narrative: 

The University of South Carolina Upstate (USC Upstate) employs staff with appropriate credentials and experience in the areas for which they are responsible. Employees in student support areas focus on services and programs to help students develop a life-long love of learning, develop critical inquiry skills, behave collegially, and embrace their rights and responsibilities as citizens of a broader community.

Student services are spread across multiple units at USC Upstate. The Division of Student Affairs, Division of Enrollment Services, and Student Success Center provide support to students.

  • Enrollment Services includes the offices of Admissions, Records/Registration/Veterans Affairs, and Financial Aid.
  • The Division of Student Affairs includes the offices of Student Life, Campus Recreation, Housing and Residential Life, Disability Services, Counseling, and Health Services.
  • The Student Success Center includes the offices of Academic Support, Career Center, Opportunity Network, and Academic Advising.

Qualified staff in each area provides support for students regardless of location.  All staff are physically located on the Spartanburg campus but interact with students as appropriate in person on the phone or via interactive technology.

USC Upstate’s employment process requires that each applicant provide a detailed application, resume, and cover letter that addresses the requirements outlined in the job description. A search committee follows guidelines consistent with University System policies as well as federal and state laws. Applications are screened to assure that the most qualified candidates are invited to interview for the advertised position.

Like all departments across campus, units that provide student services follow the policy of Employee Performance Management System in evaluating the performance and effectiveness of their staff. All staff are evaluated annually.

Professional growth and training for staff is supported. Each department has funds that can be used for professional development. Staff are encouraged to attend state, regional, or national conferences (e.g., Association for University College Counseling Directors [AUCCCD], Annual College Student Educators International [AFA], National Association for Campus Activities [NACA], Student Affairs Administrators in Higher Education [NASPA], Association for Student Conduct Administration [ASCA], and the National Intramural Recreational Sports Association [NIRSA]).  Professional development also includes on-campus opportunities (e.g., training in mental health, stress management, social networks).  Staff involvement in professional and community organizations is considered another form of professional development.

Support Documents: 

Contact Us 

USC Upstate
800 University Way
Spartanburg, SC 29303
Toll-free: 800-277-8727
Phone: 864-503-5000
E-mail Us 

Faculty/Staff Directory