Training

Training and professional development opportunities are offered to support the knowledge, skill and productivity goals of University employees. 

Development Opportunities

Administrative Professionals Certificate

This certificate is for administrative staff who complete a series of educational workshops by subject matter experts to cultivate a professional and skillful environment. Trainings required include:

  • DiSC Personal Profile
  • Conflict Resolution
  • Communication
  • Avoiding Common Errors
  • Data Privacy and Security
  • Title IX
  • At least two other position-specific trainings (HR Paperwork, MS Skills, etc.)

This opportunity aligns with our number one core value–people come first. We aim to work hard, work smart and always do the right thing. It is also an integral step toward our strategic goals of operational excellence and developing an engaged campus community.

Green Zone

A green zone is a safe place where student veterans can feel that someone knows about the issues they face, can help them find appropriate resources, and can lend an understanding ear as they transition from deployment back to the classroom or vice versa. Yearly training is provided for all faculty, staff and students. Participants in the training receive a card to mark their office or classroom a green zone, and therefore military friendly.

Throughout the year, training opportunities will be offered for faculty and staff members who wish to become a part of the Green Zone Network.

Persons who complete the training are included in the Green Zone Network.

LEAD for Supervisors

The LEAD (Learn, Educate and Develop) series of courses is a two-track management development program that is designed to assist University employees in enhancing their knowledge, skills and abilities to lead people and get results. It also serves as a vehicle to prepare employees for career advancement. While crucial for new supervisors, experienced supervisors will discover new approaches to leadership and fresh ways to manage people effectively.

LEAD 1 (Supervisory Essentials) provides the fundamental skills needed to manage the University’s workforce:

  • Managing Performance with EPMS – Planning Stage
  • Managing Performance with EPMS – Evaluation Stage
  • DiSC Personality Profile
  • Situational Leadership
  • Coaching for Improved Performance
  • Diagnosing Performance Problems
  • Sexual Harassment/Discrimination

LEAD 2 (Leadership Enhancers):

  • Communication Skills
  • Multi-Generational Workplace
  • Conflict Management Skills
  • Team Building or Motivation
  • Keeping Opportunities Equal - Recruiting, Interviewing, Selecting
  • Writing Effective Position Descriptions

View the progress of your direct reports (login required) towards the two LEAD certificates since 2012-2013. Scheduled events are listed on the calendar above.

Online Training Opportunities

Active Shooter Training

Campus Security Authority (CSA) Training

Data Privacy and Security
USC Upstate student, faculty and staff data is of the highest importance. Ensuring this data is secure and safe should be taken seriously. In compliance with the state data security and privacy standards (DIS Control ID 6.200), your participation in this online training developed by Information Technologies and Services is mandatory.

FERPA Tutorial and Quiz
The Family Educational Rights and Privacy Act of 1974 sets forth requirements regarding the privacy of student records and affords students certain rights with respect to their education records. All faculty and staff are required to complete a tutorial and quiz on FERPA and Student Rights. When asked for an email to send your verification of completion, please enter lcaggiano@uscupstate.edu. Those who need to submit a request for access to student records will be able to access the request form at the completion of the tutorial and quiz.

OSHA - Employee Safety and Risk Management Program
This training webpage is USC Upstate’s primary means of employee safety training. This campus-wide resource is intended for use by all USC Upstate employees to facilitate and promote safety, health and environmental management. 

Title IX
Title IX of the Education Amendments of 1972 (“Title IX”) is a Federal civil rights law that prohibits discrimination on the basis of sex in education programs and activities. “No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.” Under Title IX, discrimination on the basis of sex can include sexual harassment or sexual violence, such as rape, sexual assault, sexual battery and/or sexual coercion.

Self-Paced Personal and Professional Development Materials

USC Upstate personal and professional development programs are offered to help achieve overall institutional goals by:

  • Improving interpersonal skills and increasing productivity by refining communication techniques.
  • Enhancing the quality of life for USC employees.

If you would like to borrow any of the following personal or professional development materials, please e-mail Lisa Caggiano or call ext. 5886.


CD Sets, Books, and Books on Tape

Blink
Malcolm Gladwell
(7 CD Set)

A book about how we think without thinking, about choices that seem to be made in an instant-in the blink of an eye- that actually aren’t as simple as they seem. Why are some people brilliant decision makers, while others are consistently inept? Why do some people follow their instincts and win, while others end up stumbling into error? How do our brains really work-in the office, in the classroom, in the kitchen, and in the bedroom? And why are the best decisions often those that are impossible to explain to others?

The Tipping Point
Malcolm Gladwell
(3 CD Set )

Find out how little things can make a big difference. Gladwell looks at why major changes in our society so often happen suddenly and unexpectedly. He introduces us to the particular personality types who are natural pollinators of new ideas and trends, the people who create the phenomenon of word of mouth. The Tipping Point is an intellectual adventure story and a road map to change, with a profoundly hopeful message-that one imaginative person applying a well-placed lever can move the world.

Goals
Zig Ziglar
(2 CD Set)

If you have dreams, then you need goals. Zig Ziglar presents his dynamic seven-step formula for clearly defining your immediate and long-term goals…and then realizing your dreams. You’ll learn how to work around obstacles and change your strategies without changing your vision; how to become a team player, how to master your time; and to set goals for everything you want in life.

Bringing out the Best in People
Aubrey C. Daniels
(4 CD Set )

Daniels presents a powerfully positive system for gaining maximum performance from every employee. It will describe practical, precise, data-oriented methods to help you implement a management system that will maximize the long-term performance of every aspect of your employees.

The Sound of Your Voice
Dr. Carol Fleming
(4 CD Set)

This audio program helps you identify your “voice image” and provides techniques for correcting any communication problem. You will learn what your voice says about you, how to analyze your voice and diagnose its problems, how to modify regional dialects and get rid of annoying mannerisms, how to become more assertive, and breath and tonal support exercises to bring strength and clarity to your voice.

The World is Flat
Thomas Friedman
(7 CD Set)

The World is Flat is an essential update on globalization, its successes and discontents. Friedman demystifies the new flat world for listeners, allowing them to make sense of the advances in technology and communications that are creating an explosion of wealth in India and China, and challenging the rest of us to run even faster just to stay in place.

Good To Great
by Jim Collins
(5 CD Set)

Built to Last , the defining management study of the nineties, showed how great companies triumph time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning. What about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness. For years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great?

Healthy Aging
by Andrew Weil, M.D.
(4 CD Set)

At the heart of Healthy Aging is Dr. Weil’s belief that although aging is an irreversible process, there are many things we can do to keep our minds and bodies in good working order through all phases of life. To that end, he dismisses the concept of anti-aging medicine, and draws on the new science of biogerontology (the biology of aging) as well as on the secrets of healthy longevity – diet, activity, and attitude- that he has gathered first hand from cultures around the world.

8 Weeks to Optimum Health
by Andrew Weil, M.D.
(3 CD Set)

Eight Weeks to Optimum Health is revolutionary in its thinking, yet simple and engaging in its application-enabling you to enhance and protect a lifetime of health. Dr. Weil provides information to help you keep your body’s inherent healing system in peak working order as you encounter the challenges of day-to-day life. He shows how to construct a lifestyle that will protect you from premature illness and disability, and teaches practices that will prepare you for any health crisis you may face.

The Proverbial Cracker Jack
Dale Henry, Ph.D.
(7 CD set)

How to get out of the box and become the prize. Remember how you used to open a box of Cracker Jack popcorn to get the prize?  This will tell you how to be the prize in your organization; how serving well guarantees that you are in demand; how opening doors for others opens new doors for you.

How to Challenge Yourself and Others to Greatness
Dale Carnegie
(6 CD set)

Dale Carnegie Leadership Mastery Course.  In a world quickly becoming more virtual, human relations skills are being lost--along with the skill of leadership.  You'll learn to be flexible, adaptable, and trustworthy, as well as a tough and decisive distributor of power.

FISH for Life
by Stephen C. Lundin, Ph.D, John Christensen and Harry Paul  
(3 CD set)

The authors turn their attention to life's daily personal challenges, helping readers deal with them simply and efectively.  By applying the FISH! principles of Play, Make Their day, Choose Your Attitude, and Be Present, FISH! for Life shows readers how to confront life's issues and to reach their full potential.  WIth advice on such life issues as weight loss, personal finance, and relationships, this is a road map for achieving personal happiness and well-being n all of life.

Empowering Your Team
by Pat Heim, Ph. D.
Teams develop through four stages: Forming, Storming, Norming and Performing. Good facilitation skills will help teams progress through the stages. Teams can, and often do, move back and forth among the four stages based on team membership, outside forces or redirection of the team's purpose.     Approx. 60 Minutes

She Said/He Said
by Pat Heim, Ph. D.
He seems domineering, she seems over-emotional. He appears uncaring, she appears to question authority. Are these real or imagined differences? This 60 minute audio explores the divergent rules men and women learned about "appropriate" adult behavior and how these can cause us problems at work. This audio covers the different ways the genders learn to communicate, what being a team player means, how to manage conflict, deal with authority, and talk about success. Strategies for managing differences are identified.

Productive Conflict Skills
by Pat Heim, Ph. D.
 
How do you deal with the person who barges in and blows up? What do you do with the co-worker who constantly creates problems for you but won't talk about what's wrong? Conflict is a reality of organizational life. This audio training covers fifteen strategies to make difficult discussions more productive. You'll find solutions to common problems such as what to do when attacked, how to find out what the conflict is really about and ways to prevent defensiveness.  Approx. 50 Minutes

Men are from Mars, Women are from Venus
by John Gray, Ph. D.
While it is crucial to never stereotype a person, there are some trends that you can be aware of to help communicate effectively across gender lines.  96 minutes

Who Moved My Cheese
by Spencer Johnson, M.D.
Who Moved My Cheese is a simple parable that reveals profound truths about change. It is an amusing and enlightening story of four characters who live in a "Maze" and look for "Cheese" to nourish them and make them happy.

"Cheese is a metaphor for what you want to have in life- good job, money, relationships, health, etc. "The Maze" is where you look for what you want- family, work, church. 

First Things First
by Stephen Covey
First Things First is a revolutionary guide to managing your time. Rather than focusing on efficiency, this new approach emphasizes effectiveness.
72 minutes

Gung Ho!
by Ken Blanchard & Sheldon Bowles

Through the inspirational story of business leaders, the revolutionary technique of Gung Ho is revealed in three simple, but powerful principles that you'll learn about in this CD. 90 minutes

The 7 Habits of Highly Effective People
by Stephen Covey

A holistic, integrated, principle-centered approach for adapting to change and taking advantage of the opportunities that change creates. 72 Minutes

The 8th Habit
by Stephen Covey

So many people feel frustrated, discouraged, unappreciated, and undervalued – with little or n sense of voice or unique contribution. Being effective as individuals and organizations is no longer merely an option – survival in today’s world requires it. Accessing the higher levels of human genius and motivation in today’s new reality requires a sea change in thinking, a whole new habit. It is what Covey calls the 8th Habit. 75 Minutes

The Leadership Pill
by Ken Blanchard and Marc Muchnick
Through the presentation of a parable about the competition between two leaders with totally different management styles, the story reveals the ingredients of truly effective leadership. 75 Minutes

How to Be a Winner
by Zig Ziggler

Your talents and skills are inert without a winning self-image to activate them. Winners are not born- they're made. 1 Hour

Family First
by Dr. Phil McGraw
(5 CD Set)

In Family First, Dr. Phil provides a proven action plan to help parents determine the strengths and weaknesses of their parenting style. His 7 Tools for Purposeful Parenting cover the most important elements for any parent: parenting for success – for the purpose of raising cooperative, caring, and competent children. Remember – you are not raising children you are raising adults, and everything you do today impacts what kind of adult your child will become. You are building the future.

The 5 Essential People Skills
by Dale Carnegie
(6 CD Set)

The 5 Essential People Skills will help you be the most positively assertive, prosperous and inspired professional you can be. You will learn to relate to the 7 major personality types, live up to your fullest potential while achieving personal success, and resolve any conflict or misunderstanding by applying a handful of proven principles.

The Millionaire Next Door
by Thomas Stanley and William Danko
(2 CD Set)

Can you spot the millionaire next door? Who are the rich in this country? What do they do? Where do they shop? What do they drive? How do they invest? How did they get rich? Can I ever become one of them? Get the answers in The Millionaire Next Door, the never-before-told story about wealth in America. You’ll be surprised at what you find out!

The Ultimate Weight Solution by Dr. Phil McGraw
(5 CD Set)
You know all too well that the “diet” experience can be bitterly disappointing. The Ultimate Weight Solution will change the way you behave and think about food, weight loss, and ultimately, yourself. You’ll get the real reasons you’ve lost control of your weight, with tool to identify what to eat, when to eat, how to eat, and why you eat when you don’t want to. Included is a CD-ROM that is in a printable PDF files. It contains weight standards, stress relief and relaxation script, nutritional assessment, food lists, and a lot more.

The Purpose Driven Life
by Rick Warren
(4 CD Set)

In 40 brief chapters (each of which can read as a daily devotional), Rick Warren answers the age-old questions: Why am I here? What is my purpose? Asserting that our responses to those quandaries must start with God, he explains how we can achieve fulfillment my enacting His plan. The Purpose-Driven Life is a blueprint for a lifestyle based on God’s eternal purposes, not cultural values. Well-grounded in Scripture, it offers fresh insights on worship, fellowship, discipleship, ministry, and evangelism.

USC Professional Development Office

Training programs have been carefully developed to help employees increase their effectiveness by building and refining job skills and by gaining greater knowledge of USC operations. Developmental programs prepare personnel for increased or new responsibilities and broaden individuals as a whole.