Notification System

USC Upstate’s Emergency Notification System (SpartAlert) is a mass notification system that enables students, parents, faculty and staff to receive critical information and updates via text messages to cell phones, email accounts, University homepage and social media when unexpected circumstances arise that pose a threat of imminent danger.

This system is used for such situations as tornado or other weather-related emergency, man-made disaster (fire, chemical spill or release, etc.), active shooter or major power disruption that causes class cancellation/school closing. The system is not used for routine campus announcements/news, street or parking lot closings, or other routine information dissemination.

SpartAlert is used in combination with other communication channels such as electronic signage, a coordinated use of public media outlets and a 24-hour recorded Emergency Hotline, (864) 503-5599.

As part of the USC Upstate campus community, you are strongly encouraged to register for SpartAlert. Students should register through https://my.sc.edu/ while faculty and staff should register through https://vip.sc.edu/. With everyone’s participation, this system strengthens emergency preparedness. You must sign up for the service in order to receive alerts.  Participants are asked to provide a cell phone number, email address and alternate phone in order to receive the alerts in the event of an emergency. To register, students should access their https://my.sc.edu/ account and faculty and staff should access their https://vip.sc.edu/ account.

FAQ for SpartAlert

What is the Emergency Notification System?

The Emergency Notification System is a communications service that Upstate provides for all students, faculty and staff. All students, faculty and staff can voluntarily register to receive text alerts to their mobile phones about threats of imminent danger at or near any Upstate location. This service is used in conjunction with other communication channels including email accounts, University home page, electronic signage, social media and public media outlets.

How do I sign up?

Students should login to manage emergency notifications under the personal section on https://my.sc.edu/ to sign up for alerts. Faculty and staff should log into VIP to sign up to receive alerts. 

If you do not know how to log into your VIP account please contact the help desk at extension 5257.

What if I don't have a cell phone?

This Emergency Notification System is used primarily as a text messaging system through cell phone services. But there are other ways the system can notify you such as email, University home page, electronic signage, social media, and public media outlets.

Can my parents or other family members also sign up so they'll know what's going on?

If you use your parents' cell phone number as the work/alternate phone number they will receive the alerts.

Is there a cost if I sign up?

The University is not charging students, faculty or staff for this service; however, depending on your agreement with your mobile phone provider, you may incur charges for text messages. Please check with your provider to understand your charges. 

What kind of situations will this notification process be used for?

The university will only send you messages when circumstances arise posing a threat of imminent danger. Emergencies such as, but not limited to, fire, tornado, hazardous materials spill, or an act of violence. The system may also be tested several times throughout the year to ensure effectiveness.

Will this be used for weather-related closures?

This will only be used for weather-related emergencies if there is an imminent danger such as a tornado or a snow storm with immediate impacts on the university’s normal business operations.

How long will it take to get a message when something is happening?

It depends on the situation, but this system is designed to deliver essential information quickly.

What do I do if I change my cell phone carrier?

If one of your cell phone numbers or your email address changes, you will need to log on to your VIP/MySC account and update this information.

What information do I have to provide when I sign up?

Either a cell phone number and cell service provider, email address or alternate cell phone number.  You may provide all three in order to be sure to receive some form of alert. 

Will my personal contact information be kept private by the University?

Your information will be kept confidential and only used for the emergency notification process.

Who do I contact if I'm signed up but didn't get a message during a threatening situation?

Please contact the Help Desk at 503-5257.