information technology and data services

ITS Services

Spartan GreenSky

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Find articles on how to use USC Upstate technology. You will need to sign in with your Upstate username and password

Student FAQ

Answers to common technology questions

Remote Support

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Online Security

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Network ID Request Form

Top Support Issues

  1. How to login to email
  2. How to reset USC Upstate password
  3. What software is available in labs?
  4. How to connect to the wireless
  5. How to set up Multifactor Authentication
  6. How to print on campus
  7. What are the recommended laptops?
  8. What free or discount software is available?
  9. How to access email on a mobile device
  10. Getting Connected (common login issues)
  • Phone and Email

    Spartanburg Help Desk: 864-503-5257
    Greenville Help Desk: 864-552-4269

    Email: helpdesk@uscupstate.edu Skype

  • During the semester:

    Walk-in support

    • Monday - Thursday, 8:00 a.m. to 10:00 p.m.
    • Friday, 8:00 a.m. to 5:00 p.m.

    Phone and email support

    • Monday - Thursday, 8:00 a.m. to 10:00 p.m.
    • Friday, 8:00 a.m. to 5:00 p.m. Sunday 5:00 p.m. to 10:00 p.m.
    • Outside of these times you can still email the Help Desk and we will respond as soon as possible.

    During the summer and other breaks:

    Walk-in support

    • Monday - Friday, 8:00 a.m. to 5:00 p.m.

    Phone and email support

    • Monday - Friday, 8:00 a.m. to 5:00 p.m.

    LOCATIONS

    • On the Spartanburg campus, the Help Desk can be found on the first floor of the John C. Stockwell Administration Building, Suite 109
    • On the Greenville Campus, the ITS Help Desk technician can be found in the Library Room 141G Monday and Wednesday 9 a.m. to 6 p.m. (subject to change, so it's best to call ahead) - (864) 552-4269 (Greenville Campus).